Ofure Iboaya

Customer Experience Manager | Cloud & DevOps Engineer (In Training)

Lagos, NG.

About

Experienced Customer Experience Manager currently advancing skills in Cloud & DevOps engineering. Demonstrated capability in managing customer-focused services and a strong foundation in AWS, Linux, presentation, and administrative systems.

Work

Itex Integrated Services Ltd

|

Customer Experience Manager (also Cloud & DevOps Engineer in training)

Lagos, Lagos, Nigeria

→

Summary

Oversee customer experience operations and lead efforts to improve service delivery, while studying and applying cloud computing and DevOps methods using AWS, Linux, and system administration tools.

Highlights

Lead customer service initiatives to enhance satisfaction and retention.

Contributed to internal adoption of cloud technologies (AWS VPC, virtual private cloud, Linux environments).

Assisted in improving operational workflows via cloud and DevOps best practices.

Victek Integrated Company

|

Daily Collection Officer

Benin City, Edo, Nigeria

→

Summary

Managed financial collections and daily bookkeeping tasks effectively to support office operations and client billing in Benin City.

Highlights

Improved collection turnaround and accuracy of financial records.

Supported bookkeeping and coordinated closely with finance team.

Uniden Embassy

|

Teacher

, , Nigeria

→

Summary

Delivered high-quality instruction, managed classrooms, developed lesson plans, and enhanced student engagement.

Highlights

Taught core subjects and assisted learners with academic progress.

Designed and implemented engaging lessons that increased classroom engagement.

Warri North Secretariat

|

Secretary

Warri, Delta, Nigeria

→

Summary

Managed administrative duties and supported executives with documentation, calendar, and clerical responsibilities.

Highlights

Streamlined clerical workflows and documentation support.

Handled scheduling and communications in a government office environment.

Austin Beth Group of Schools

|

Teacher

, , Nigeria

→

Summary

Educated primary learners, developed curricula, and facilitated learning.

Highlights

Prepared lesson plans and managed classroom activities.

Supported students in achieving learning objectives.

Education

University of Benin

Benin City, Edo, Nigeria
→
Masters Master of Arts

Ambrose Alli University

Ekpoma, Edo, Nigeria
→
Bachelors Bachelor of Arts

Carmel Secondary School

Ho Man Tin (Kowloon), Kowloon, Hong Kong
→
Secondary School

Skills

Cloud Computing & AWS

Amazon Web Services, Amazon VPC, Virtual Private Cloud, Cloud Computing.

DevOps & Systems Administration

DevOps, Linux System Administration, Windows Instance.

Customer Experience & Sales

Customer Experience Management, Sales, Travel Management, Travel Planning.

Communication & Reporting

Presentation Skills, Public Speaking, Report Writing, Academic Writing.

Administration & Organization

Administrative Organization, Executive Calendar Management.

Data Analysis & Reporting

Data Analysis, Creating Presentations.

Teaching & Training

Teaching, Academic Writing.